We would like to share the feedback from a customer who, after using the AW-1, introduced the AW-Multi as an additional unit to accommodate the increasing number of samples to be measured.

Confectionery Manufacturer A From the person in charge

 

Q1.　Could you tell us about the challenges you faced before introducing the product?

A1. 　We outsourced water activity measurements to an external service provider, which resulted in a longer measurement turnaround time.

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Q2.　What led you to introduce the AW-Multi?

A2. 　We first introduced the AW-1 to bring water activity measurements in-house, which we had previously outsourced. As the number of samples increased, we additionally introduced the AW-Multi to improve the efficiency of our measurement operations.

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Q3.　What type of samples do you measure?

A3. 　Fried confectionery products.

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Q4.　How do you use the instruments?

A4. 　We currently use the AW-1 and AW-Multi depending on the number of samples to be measured.

Measurement Scenario	Instrument Used
One sample	AW-1
Multiple samples	AW-Multi

 

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Q5.　How satisfied are you with the product?

(★5: Very satisfied, ★4: Satisfied, ★3: Neutral, ★2: Somewhat dissatisfied, ★1: Dissatisfied)

A5. 　★★★★☆（4/5）

We use the AW-1 and AW-Multi together, and have had no issues with their operation. Since introducing the AW-Multi, we have been able to measure multiple samples simultaneously, which has improved our work efficiency.